ITIL 4 Strategic Leader

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn

ITIL 4 Strategic Leader (ITIL SL) is a stream of two modules that are part of ITIL 4, the next evolution of ITIL.

The two modules are:

This module provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding.

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The IT and Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

The module will help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material. This module has ITIL 4 Foundation as a prerequisite. If candidates have completed the ITIL 4 Managing Professional Transition module, this will also be accepted as a prerequisite. In addition, the ITIL 4 Leader modules requires a minimum of three years of IT managerial experience.

After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL4  Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, you must complete all modules in each stream, with ITIL Strategist Direct, Plan and Improve being a universal module for both streams.

After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.

Enrolment Requirements

This certificate requires that you earned ITIL 4 Foundation, as a prerequisite, and that you have a minimum of three years of IT managerial experience.

Career options for this course.

Get ITIL Strategic Leader certified.

Register this course.